Customer reviews

Summary
positive

98.6%

(215 reviews)

Average rating: 4.95/5

neutral

1.4%

(3 reviews)

Number of reviews: 218

negative

0%

(0 reviews)
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Molto dettagliato
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Facilita\' di navigazione e informazioni dettagliate
Ottimo
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Facilita\' di navigazione e molto dettagliato
Bel sito
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Completo e dettagliato
Ottimo shop
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Dettagli e informazioni consentono di scegliere molto bene
Sharps Main Spring
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I urgently needed a mainspring for my “Sharps 1874”. Unfortunately none was available in Germany. After a short communication, a spring could be ordered directly from Italy, which was then delivered within a week. For me this is a service of a special class, without any problems and can be recommended without reservation. Thank you from Germany
Great item
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Great and perfekt quality, fits without any rework, superfast shipping, also perfect service, thanks from Germany
Elisa makes it happen!
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The backbone of the cusomer service - ELISA - helped a lot! Thank you!
Lever Spring for sharps rifle
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Easy to order, shipping was very fast to germany. The cost are a bit high, but ist o.k , All Infos, Packung, shipping....are per Email, very happy about this.
Thanks a lot
Best regards from Germany
Extremely good customer support.
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I had contacted you, because I could not find urgently needed spare parts here in Germany. I shoot your 45/90 Sharps and a .357 RB in competitions and urgently needed the spares.
I was surprised and amazed how quickly and comprehensively my questions were answered. That was not a standardized „one fits all“ protocol, that was the answers I needed with the encouragement to ask again, if more support was necessary . I highly value your offer, even to check, wether not listed spares could be made available. When I got stuck in the order process (my fault), you helped me out on short notice and the spares were available and delivered by UPS with a good tracking report.
That was perfect customer support. Thank you.

Answer:

Thank you Mr. Bläsner!

Bacchetta 1777
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Qualità e servizio sempre al top
Picatinny-Schiene Boarbuster
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Sehr einfache, angenehme und freundliche Kommunikation. Es war kein Problem bei Pedersoli in Italien zu bestellen. Einfache Abwicklung und unkomplizierte Lieferung nach Deutschland. Ein Originalprodukt von Pedersoli. Ich bin begeistert. Ich kann den Pedersoli-Shop sehr empfehlen. Vielen Dank für die freundliche Abwicklung und Ihren Bemühungen. Frank Giese
Fornitura accessori di ricambio
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Rapidi e precisi
Professionalità e gentilezza
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Ho effettuato il secondo acquisto di pezzi di ricambio in due mesi. Veloci e cortesi nelle risposte, massima disponibilità e professionalità. Ho chiesto una spedizione urgente, mi hanno subito esaudito senza sovrapprezzo. Complimenti e grazie
Responsive Service
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Sales division goes the extra mile to provide what is desired. The catalogue is very artistic but leaves out products and only works for me with the help of the online sales people

Answer:

Dear Customer,

Thank you very much for your positive review and for sharing your experience with us.
We are very pleased to hear that you appreciate our catalog and the variety of products we offer. Regarding your comment, you are absolutely right: our printed catalog dates back to 2013 and therefore does not include all the products and updates introduced in recent years.
For this reason, we always recommend checking our official website and online shop, which are constantly updated and represent the most complete and up-to-date overview of our product range.

Please do not hesitate to contact us if you need any further information.
Best regards,
Davide Pedersoli S.r.l.

Shipping
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The chice for spare parts is brilliant.
I ´ve ordered a barrel for change at competitions from flintlock to percussion.
The support of Pedersoli was superb.From ordering to shipping.
The price incl. shipping was absolutely ok.
A few days later i wrecked a tenon and ordered a new one.
But the prize for shipping via UPS was f...... expensive!!!And took about one week from Italy to Germany.
Unacceptable!!!
But it was absolutely necessaryis very brant to order the part.
But the support of Pedersoli is very brilliant.
It works!!!
Cheers to Italy

Answer:

Dear Sir, 
We are sorry to hear your concerns.
The shipping costs through UPS are directly applied to us by the courier, and we are aware that they can be quite high.
UPS is one of the fastest and most reliable couriers, and unfortunately, it's the only one we can collaborate with, given that we are guns manufacturers.
Regarding shipping times, we do our best to dispatch orders as quickly as possible.
However, please note that we have only one person managing all orders, both italian and international, including both large and small shipments.
We are not Amazon, but we strive to provide the best service possible to meet our customers' needs.

Best regards,
Davide Pedersoli S.r.l.

Negozio
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Personale gentile, disponibile, competente
quick delivery
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fast turnaround.

Parts purchase
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Excellent communication with Elisa. Very knowledgeable of available products, and made the whole process quick and without fuss. From initial email to delivery in UK was 9 days !! More than happy to highly recommend for future orders.